Confidential, Professional & Accessible
Privacy & HIPAA

Notice of Privacy Practices

This notice describes how your medical information may be used and disclosed and how you can get access to this information. Please review it carefully.

Mended Minds, LLC

HIPAA Notice of Privacy Practices

Policy: HIPAA Date: June 25, 2025

MM, Reviewed/Revised, 06/2025.

Please Review This Notice Carefully

This Notice describes how your medical information may be used and disclosed and how you can get access to this information.

1. Our Responsibilities

We reserve the right to change this Notice of Privacy Practices to make a new Notice of Privacy Practices effective for all protected health information as necessary and appropriate.

Any new Notice of Privacy Practices adopted will be made available at your next appointment.

2. What Is Protected Health Information (PHI)?

Protected Health Information ("PHI") is demographic and individually identifiable health information that will or may identify the patient and relates to the patient's past, present, or future physical or mental health or condition and related health care services.

Uses and Disclosures of Information

Under Federal Law, we are permitted to use and disclose personal health information without authorization for treatment, payment, and healthcare operations.

3. What Does "Health Care Operations" Include?

Healthcare operations include activities such as communications among healthcare providers, conducting quality assessment and improving activities, evaluating the qualifications, competence, and performance of healthcare professionals, and training future healthcare professionals.

Healthcare operations may also include related services that may benefit you, such as case management and care coordination, contracting with insurance companies, conducting medical review and auditing services, compiling and analyzing information in anticipation of or for use in legal proceedings, and general administrative and business functions.

4. How Is Medical Information Used?

We use medical records as a way of recording health information, planning care and treatment, and as a tool for routine health care operations.

Your insurance company may request information such as procedure and diagnosis information that we are required to submit to bill for the treatment we provide to the patient.

Other healthcare providers or health plans reviewing your records must follow the same confidentiality laws and rules required of us.

Patient records are also a valuable tool used by researchers to find the best possible treatment for diseases and medical conditions. All researchers must follow the same rules and laws that other healthcare providers are required to follow to ensure the privacy of patient information.

Information that may identify patients will not be released for research purposes to anyone without written authorization from the patient or the patient's parent or legal guardian.

5. How Medical Information May Be Used for Treatment, Payment, or Healthcare Operations

  • Medical information may be used to justify patient care services, including lab tests, prescriptions, treatment protocols, and research inclusion criteria.
  • We will use medical information to establish a treatment plan.
  • We may disclose protected health information to another provider for treatment, including referring physicians, specialists, providers, and therapists.
  • We may submit claims to your insurance company containing medical information and may contact its utilization review department to receive precertification or prior approval for treatment.
  • We will submit only the minimum amount of information necessary for this purpose.
  • We may use the emergency contact information you provided to contact you if the contact information we have for you is no longer accurate.
  • We may contact you to remind you of your appointment.
  • We may contact you to discuss treatment alternatives or other health-related benefits that may be of interest.

7. What Are Psychotherapy Notes?

Psychotherapy notes are notes recorded in any medium by a mental health professional documenting or analyzing the contents of conversation during a private counseling session or a group, joint, or family counseling session that are separated from the rest of the patient's medical record.

Psychotherapy notes exclude medication prescription and monitoring, counseling session start and stop times, modalities and frequencies of treatment furnished, results of clinical tests, and any summary of diagnosis, functional status, treatment plan, symptoms, prognosis, and progress to date.

8. What Is Psychosocial Information?

Psychosocial information is information provided regarding your social history and counseling or psychiatric services you have received before treatment with Mended Minds.

9. Why Do I Have to Sign a Separate Authorization Form?

To release patient-protected health information for any reason other than treatment, payment, and healthcare operations, we must have an authorization signed by the patient or the parent or guardian of the patient that clearly explains how they wish for the information to be used and disclosed.

Examples of information or uses that may require a separate authorization include:

  • Psychosocial information.
  • Use of information in scientific and educational publications, presentations, and materials.

10. Can I Change My Mind and Revoke an Authorization?

You may change your mind and revoke an authorization except:

  1. To the extent that we have relied on the authorization up to that point.
  2. If the authorization was obtained as a condition of obtaining insurance coverage.

All requests to revoke an authorization should be made in writing.

11. Sharing Information With Business Associates

There are some services provided through contracts and business associates. Examples include billing services, transcription services, and laboratory services.

When these services are contracted, we may disclose your health information to the business associate so that they can perform the job we have contracted them to do.

12. When Is My Authorization or Consent Not Required?

The law requires or permits some information to be disclosed without your authorization in certain circumstances, including:

  • In case of an emergency.
  • When there are communication or language barriers.
  • When required by law.
  • When there are risks to public health.
  • To conduct health oversight activities.
  • To report suspected child abuse or neglect or abuse or neglect of other disabled persons.
  • To specified government regulatory agencies.
  • In connection with judicial or administrative proceedings.
  • For law enforcement purposes.
  • To coroners, funeral directors, and for organ donation.
  • In the event of a serious threat to health or safety.

13. Your Privacy Rights

The following is a statement of your rights concerning your protected health information and a brief description of how you may exercise these rights.

1. Right to Inspect and Obtain a Copy

You have the right to inspect and obtain a copy of your protected health information that is contained in a designated record set for as long as we maintain the PHI.

A designated record set contains medical and billing records and any other records that we use in making decisions about your healthcare.

Certain records may not be available for inspection or copying, including psychotherapy notes, information compiled in reasonable anticipation of or use in a civil, criminal, or administrative action or proceeding, and certain PHI subject to laws that prohibit access.

Depending on the circumstances, a decision to deny access may be reviewable. Please contact our Privacy Officer if you have questions about access to your medical record.

2. Right to Request a Restriction

You may ask us to restrict or limit the medical information we use or disclose for treatment, payment, or healthcare operations.

We are not required to agree to every requested restriction. We will notify you if your request is denied.

If we agree to a requested restriction, we may not use or disclose your PHI in violation of that restriction unless the information is needed to provide emergency treatment.

You may request a restriction by contacting our Privacy Officer.

3. Right to Confidential Communications

You have the right to request to receive confidential communications by alternative means or at alternative locations.

We will accommodate reasonable requests. We may ask you to provide an alternate address or another method of contact.

We will not request an explanation from you as the basis for the request. Requests must be made in writing to our Privacy Officer.

4. Right to Request an Amendment

You may request an amendment of protected health information about you in a designated record set for as long as we maintain that information.

In certain cases, we may deny your request. If your request is denied, you have the right to file a statement of disagreement with our Privacy Officer.

We may prepare a rebuttal to your statement and will provide you with a copy of that rebuttal.

Requests for amendments must be made in writing.

5. Right to an Accounting of Disclosures

You have the right to request an accounting of certain disclosures of your protected health information.

This right generally applies to disclosures for purposes other than treatment, payment, or healthcare operations as described in this Notice.

We are also not required to account for certain disclosures that you requested, disclosures you agreed to by signing an authorization form, disclosures to family or friends involved in your care, or certain other disclosures permitted without authorization.

The request for an accounting must be made in writing to the Privacy Officer and should specify the period requested. Accounting requests may not be made for periods greater than six years.

6. Right to a Paper Copy

You have the right to receive a paper copy of this Notice of Privacy Practices.

Questions & Complaints

What If I Have a Question or Complaint?

If you have questions regarding your privacy rights, please contact your clinician.

If you believe your privacy rights have been violated, you may file a complaint by contacting our office or by filing a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

You will not be penalized for filing a complaint.

Mended Minds Privacy Officer

Mary-Anne Adewakun, M.Ed., CAMS II, CGS, CRPS, CMAC, LPC, CPCS

500 W Lanier Ave
Unit 909, Suite F
Fayetteville, GA 30214

Email:
info@mendedmind.com

Phone:
678-355-8117

U.S. Department of Health and Human Services

Office for Civil Rights
Southeast Region - Atlanta

Sam Nunn Atlanta Federal Center
Suite 16T70
61 Forsyth Street, S.W.
Atlanta, GA 30303-8909

Customer Response Center:
800-368-1019

Fax:
202-619-3818

TDD:
800-537-7697

File a HIPAA Privacy Complaint

Acknowledgment

Notice of Privacy Practices Acknowledgment

My signature below certifies that I have read and understand what the Notice of Privacy Practices procedures are as a participant in Mended Minds.

Please sign a copy of this Notice of Privacy Practices for the records of Mended Minds.

I have received a copy of this Notice on the date indicated below.

Electronic Acknowledgment

Complete the information below and sign electronically to acknowledge receipt and review of this Notice of Privacy Practices.

Used to identify this acknowledgment and support the secure document workflow.
Client's Signature

Sign inside the box using a mouse, stylus, touchscreen, or other pointing device.

Parent or Guardian Complete only when applicable.
Parent's/Guardian's Signature

Signatures are stored in private application storage and are not placed in the publicly accessible website directory.

Notice Revision: MM, Reviewed/Revised, 06/2025.